Invoice & Payment

HOW CAN I PAY AT TOOLER?

For newly registered customers, payment is possible by prepayment, PayPal and the PayPal services purchase on account, credit card and direct debit. Based on credit information that we receive, e.g. from Schufa or Creditreform, we then switch to other payment methods. As a result, we continue to ask some customers to pay in advance. This consistent credit check allows Tooler to keep prices as low as possible for all business customers.

PAYMENT METHODS

You can choose to pay in advance, by credit card, purchase on account, direct debit or PayPal.

CREDIT CHECK AND SCORING

If we make advance payments, e.g. in the case of a purchase on account, we may obtain credit information from a third-party provider on the basis of mathematical-statistical methods in order to protect our legitimate interests. For this purpose, we transmit the personal data required for a credit check to the third-party provider and use the information received about the statistical probability of a payment default for a weighed decision on the establishment, implementation or termination of the contractual relationship.

The credit information may include probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods and in the calculation of which, among other things, address data are included. Your interests worthy of protection are taken into account in accordance with the statutory provisions.

The third-party provider is bound to secrecy and handles your data sensitively.

WHAT IS THE SALES TAX IDENTIFICATION NUMBER?

The sales tax identification number is: DE117036212

I HAVE RECEIVED A REMINDER ALTHOUGH I HAVE ALREADY PAID.

Probably your payment overlapped with the reminder. It is also possible that an incorrect invoice number was entered on the transfer, so that it is not possible to allocate the credit note. There is also the possibility that you have inadvertently transferred to our trading partner, the credit of your return has not yet been taken into account on the customer account or you have drawn unauthorized cash discount. Please contact us using this form, quoting the invoice number, and we will clarify the matter.

I WOULD LIKE A COPY OF MY INVOICE.

If you receive the invoices as a pdf. file via email, you can retrieve and print them at any time by logging into your customer account.

WHY DO I RECEIVE AN INVOICE OR REMINDER AFTER A RETURN?

There is a possibility that the invoice and the return have overlapped. Please note that a return must be reported to Tooler in advance. We also reserve the right to check returned goods, which may take some time. After a successful check, a credit note will be issued.