GENERAL EXPLANATIONS ON THE WARRANTY

OUR SUPPLIER WARRANTS THE WORKMANSHIP, QUALITY AND PERFORMANCE OF OUR PRODUCTS IN ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS:

In this statement, we are referring to the terms "manufacturer's warranty", "guarantee" and any further variation of these terms. In the following we use the word "manufacturer's warranty".
Likewise, this explanation refers to all warranties that exceed the legal requirements, regardless of how long the manufacturer's warranty is advertised.
You will find the manufacturer's warranties in our long descriptions as well as on pictures of our articles.
These warranty conditions are valid for Germany. For other countries special conditions apply.
Within the scope of the manufacturer's warranty from the 4th to the 10th year our supplier takes over all spare parts free of charge. For the execution of the guarantee work at the dealer, end customer or in the factory the working time is charged, plus the expenditure for travel times. These will be charged with € 98,- flat rate for travel and € 59,50 per hour of work. Excluded from the manufacturer's warranty are wear parts such as cover materials, foam parts (integral foams), upholstery, castors, surfaces of frames / bases.
The manufacturer's warranty does not cover: a) Modifications and damage caused by use that is not in accordance with the intended purpose of the product. Furthermore, damage caused by improper handling is not included in the warranty, nor is damage caused by environmental influences that are not usual (extreme climatic conditions, acid, wetness, etc.), b) damage caused by maintenance or repair work or other interventions by customers themselves or third parties, c) damage caused in connection with deviations from series production requested by customers or when materials provided by customers have been used. Only the statutory warranty liability applies to these products, d) damage occurring during transport (here we refer to our General Terms and Conditions).
The warranty periods apply to normal industrial use, i.e. 8 hours/day for 220 working days per year. In case of multi-shift operation or 24-hour/day use throughout the year, the warranty period will be reduced accordingly.
The warranty period will not be restarted or inhibited if warranty service is provided.
In case of complaints, we urgently request the following information: Description of damage or defect, model name, model number, AB number, delivery bill or invoice receipt if applicable. This information about the models can be identified on each product by a label on the bottom of the article. Without these data a complaint processing can be rejected by our supplier. The complaint processing is even faster and easier if you send us a picture and/or a short video together with the above mentioned data. Quality is an essential part of our company philosophy. The application of the quality management according to DIN EN ISO 9001:2008, the application of the environmental management according to DIN EN ISO 14001:2009 as well as the EMAS III regulation (EG 1221:2009) and the standard for occupational health and safety BS OSHAS 18001:2007 vouch for the comprehensive quality and sustainability. Furthermore, all our products comply with the GS mark, the standard DIN EN 1335:1-3 and the Blue Angel (RAL-UZ-117).

Furthermore, we list special manufacturer warranties to our individual suppliers:

ZARGES GUARANTEE

The name ZARGES has stood for top quality for decades. The ZARGES quality system has been reviewed as part of a certification audit and complies with the latest standard DIN EN ISO 9001: 2015.

We regard the continuous further development of our production and quality processes as an obligation to our customers. We guarantee that our aluminum series ladders and scaffolds are also free of design, processing and material defects.

This warranty is valid throughout Europe for the above-mentioned ZARGES products purchased after 01.01.2002. It can be claimed within ten years after the date of purchase. The proof of purchase serves as proof. In the event of a warranty claim, the product will be repaired or replaced after being sent to the nearest ZARGES company. Further claims are excluded. Any additional statutory rights of the purchaser shall not be limited by this warranty.

GÜNZBURGER STEIGTECHNIK WARRANTY

15-YEAR QUALITY GUARANTEE
Warranty conditions We select the best materials and suitable manufacturing processes for our products. We are a certified company according to DIN EN ISO 9001:2015 and have a functioning quality management. Therefore, we can grant you a warranty of 15 years on our series products. Excluded are motorized drives or additional equipment of electrical, hydraulic or pneumatic type as well as their supply lines - here the legal regulation applies. The warranty begins on the day of purchase; invoices or cash receipts serve as proof. The warranty covers material, processing or design defects for which we are responsible. Damage caused by natural wear and tear, improper handling or modification is not covered by the warranty. In the event of a warranty claim, we shall, at our discretion, either repair or replace the goods. Further claims are excluded.

GARDENA WARRANTY

GARDENA Manufacturing GmbH grants a 2-year warranty for all products from the date of purchase from your dealer if the equipment has been used exclusively for private purposes. This manufacturer's warranty does not apply to used products purchased on a secondary market. Some products are covered by an extended warranty.

For all new Combisystem garden tools, small tools and manually guided cutters (garden, branch, hedge and grass shears) purchased from a dealer within Europe after 01.06.2005, the warranty period is 25 years if the tools were used exclusively for private purposes.

For selected items of the Original GARDENA System purchased as new from a dealer within Europe after 01.01.2018, the warranty period is 5 years if the equipment was used exclusively in private use.

The warranty covers all major defects of the product that can be proven to be due to material or manufacturing defects. It takes place by a replacement delivery of a faultless device or by the free repair of the sent in device after our choice, if the following conditions are guaranteed:

• The device has been handled properly and in accordance with the recommendations in the operating instructions
• No attempt has been made by the purchaser or a third party to open or repair the device.
• Only original GARDENA spare and wear parts have been used for operation.

Normal wear and tear of parts and components, optical changes, as well as wearing and consumable parts, are excluded from the warranty.

This manufacturer's warranty does not affect the statutory warranty claims against the dealer / seller.

LORCH Warranty

• The warranty applies to Lorch products and covers material or manufacturing defects.
• The duration of the warranty varies depending on the product category:
  1. 5 years warranty on main rectifiers and main transformers (from the fourth year, only material replacement)
  2. 3 years warranty on Lorch welding systems and certain products
  3. 1 year warranty on specific products such as automation products, EC Clean, TEG devices, remote controls, water circulation coolers, drives, water pumps, helmets, and battery chargers (limited to 1000 charging cycles or a minimum of 70% remaining capacity)
  4. 6 months warranty on burners and spare parts not covered under this warranty
• In case of a warranty claim, Lorch will cover the repair costs or replace the product with an equivalent model.
• The warranty services are provided by Lorch or an authorized distributor or service partner.
• The warranty does not cover wear and tear parts, accessories, and damages caused by improper use, external influences, or impact damages.
• If a presumed warranty case is examined and it turns out that there is no defect or the warranty conditions are not met, a service fee of up to 10% of the purchase price may be charged.
• The customer's statutory warranty rights are not affected by the manufacturer's warranty.
• Registering the product within 30 days of purchase and complying with the instructions and regulations are prerequisites for claiming the warranty.
• For further details and information, please refer to the complete warranty terms available in the PDF file.
  For detailed warranty terms, please download the PDF document from our website: [PDF Link]

ESAB Warranty

ESAB products are backed by one of the most comprehensive warranty programs in the industry. The warranty covers material or manufacturing defects and includes replacement parts and labor. In the event of a defect due to such a fault, ESAB will cover the cost of replacement parts and provide a reasonable time for the exchange of the defective product.

Warranty repairs are exclusively carried out by ESAB or authorized service partners. ESAB has a network of authorized service centers that provide the most extensive geographical coverage in Europe. These service centers are responsible for the repair, maintenance, and calibration of ESAB equipment.

It is important to note that the warranty does not apply to issues caused by improper use, normal wear and tear, failure to comply with the instructions in the manual, transport or storage damage, fires, or damages caused by natural events such as floods or lightning strikes. The warranty also becomes void if repairs are performed with unauthorized parts without written authorization from ESAB or if maintenance instructions are not followed.

Wear and tear parts such as gas nozzles, wire guides, wire feed rollers, contact tips, adapters, filters, welding shields, hoses, welding leads, cable assemblies, and other consumables are excluded from the warranty unless it can be proven that the defect is due to a material or manufacturing fault.

For welding helmets, the warranty claim is void if signs of impact or damage are found on the electronic cassette.
The ESAB warranty for welding consumables guarantees that they are free from material and manufacturing defects and comply with ESAB's published product specifications. The warranty is valid for 12 months from the date of shipment, provided that the products have been stored and maintained according to ESAB storage guidelines. However, the warranty does not cover defects arising from the choice of welding consumables or the welding work itself, as these are solely the responsibility of the purchaser and may affect the performance of the product.

For detailed information and conditions regarding the ESAB warranty, please contact your ESAB dealer or an authorized service partner. You can also find more information on the ESAB website.
Note: Please be aware that the provided information is a summary of the warranty terms. For a complete representation and all details, please refer to the full warranty terms.

EWM Warranty

EWM AG provides a warranty for its products in terms of material and workmanship. Within the warranty period, customers are entitled to free repair or replacement. The warranty takes effect from the invoice date and requires operation according to the EWM operating manual, annual maintenance, and registration on the EWM website.

Warranty repairs must be carried out by authorized partners. The warranty periods vary depending on the product category, ranging from 5 years for the main transformer, output choke, and secondary rectifier to 6 months for individually supplied spare parts. Wear parts are excluded from the warranty. Non-reproducible software errors and parts subject to wear are also excluded. Warranty claims do not apply in cases of improper operation, unauthorized interventions, overuse, or damages. The warranty must be claimed through EWM or authorized partners. The original invoice and, if applicable, the warranty certificate must be presented. The product must be sent at the customer's expense. Replaced products become the property of EWM. The warranty period is not extended by replacement or repair. There is no entitlement to loan or replacement products during the repair.

These provisions apply in addition to the statutory warranty claims and the general terms and conditions of EWM. For further information, please refer to the EWM website. [PDF Link]